Wiley Encyclopaedia of Management, 3rd Edition.  Invited entries:: Zone of tolerance; Service recovery; service quality; failure analysis; Importance-performance matrix; Failure in operations; Queuing analysis; De-coupling; Overall equipment effectiveness

Alistair Brandon-Jones

Wiley Encyclopaedia of Management, 3rd Edition. Invited entries: Zone of tolerance; Service recovery; service quality; failure analysis; Importance-performance matrix; Failure in operations; Queuing analysis; De-coupling; Overall equipment effectiveness

Research output: Chapter or section in a book/report/conference proceeding › Chapter or section

Original language	English
Title of host publication	Wiley Encyclopaedia of Management 3rd Edition.
Editors	C Cooper
Publisher	McGrawHill
Publication status	Published - 2014

Cite this

Wiley Encyclopaedia of Management, 3rd Edition. Invited entries: Zone of tolerance; Service recovery; service quality; failure analysis; Importance-performance matrix; Failure in operations; Queuing analysis; De-coupling; Overall equipment effectiveness. / Brandon-Jones, Alistair.
Wiley Encyclopaedia of Management 3rd Edition.. ed. / C Cooper. McGrawHill, 2014.

Research output: Chapter or section in a book/report/conference proceeding › Chapter or section

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