Water Service Innovation: What, Where, Who?

Sarah Ward, Steve Brown, Aaron Burton, Noel Mannion, Siraj Tahir, George Chen, Craig Gorden, Kemi Adeyeye

Research output: Contribution to conferencePaperpeer-review


Changes in water law and policy, in the UK and further afield, are promoting social and service innovation, as well as technical innovation in the water sector. In particular, the separation of wholesale and retail water and sewerage services for English and Welsh commercial water systems customers is leading to a focus on service innovation. But what do we mean by 'service innovation'? To whom does it apply and how do these parties interpret it? To answer these questions, this paper presents the findings of recent interviews undertaken by and case studies presented to the Water Efficiency (WATEF) Network Service Innovation Technical Committee. The paper explores definitions and interpretations of SI and discusses case studies where SI is already being realised in the water sector.
Original languageEnglish
Publication statusPublished - 5 Aug 2015
EventWater Efficiency Conference - University of Exeter, Exeter, UK United Kingdom
Duration: 5 Aug 20157 Aug 2015


ConferenceWater Efficiency Conference
Country/TerritoryUK United Kingdom


  • Innovation
  • change
  • Technology
  • water efficiency
  • concepts and models
  • Delivery


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