@article{f34d57d149a1488b93de08cd242964c4,
title = "Using a model of the performance measures in Soft Systems Methodology (SSM) to take action: A case study in health care",
author = "K Kotiadis and Tako, \{A A\} and Rouwette, \{E A J A\} and C Vasilakis and J Brennan and P Gandhi and H Wegstapel and F Sagias and P Webb",
year = "2013",
month = jan,
day = "1",
doi = "10.1057/jors.2012.21",
language = "English",
volume = "64",
pages = "125--137",
journal = "Journal of the Operational Research Society",
issn = "0160-5682",
publisher = "Taylor and Francis",
number = "1",
}