Towards Industry 5.0: a stakeholder analysis to understand the human role in the adoption of a heritage bridge human-centric digital twin framework

The adoption of a novel industry paradigm is an untamed problem that requires strong social consensus and involves a high degree of technological uncertainty. To solve this problem a multi-actor engagement and agreement are needed. In this article, the methodology and the findings obtained after conducting a stakeholder analysis to understand how different actors could work together towards the adoption of Industry 5.0 principles and enabling technologies are presented. The analysis has been framed within a case study dealing with the conservation of historical bridges in the city of Oslo, Norway. The education institutions of the city were assumed as the problem owners. This research indicates that the Ministry of Transport and the Ministry of Climate and Environment, along with their subordinate agencies (Statens Vegvesen and Riksantikvaren, respectively) together with Oslo Kommune and its Cultural Heritage Office, possess the critical financial and regulatory resources necessary for adopting this paradigm. Their leadership and capacity to mobilise resources are pivotal in incentivising other stakeholders. Such resources should be driven towards a suitable business model, the adoption of human-centric digital twins as enabling technology, the establishment of interdisciplinary collaborations between the identified stakeholders, and the up-skilling/re-skilling of the industry workforce.