TY - GEN
T1 - Towards Engaging Intangible Holographic Public Displays
AU - De Angeli, Daniela
AU - Frangoudes, Fotos
AU - Avraam, Savvas
AU - Neokleous, Kleanthis
AU - O'Neill, Eamonn
N1 - Conference code: 2
PY - 2022/11/2
Y1 - 2022/11/2
N2 - Public displays are some of the most challenging interfaces to design because of two key characteristics. First, the experience should be engaging, to attract and maintain users’ attention. Second, the interaction with the display should be natural, meaning that users should be able to receive the desired output with little or no training. Holographic displays are increasingly popular in public spaces such as museums and concert halls but there is little published research on users’ experiences with such displays. Previous research has suggested both tangible and intangible inputs as engaging and natural options for holographic displays, but there is no conclusive evidence on their relative merits. Hence, we run a study to investigate the user experience with a holographic display comparing the level of engagement and feeling of natural experience in the interacting process. We used a mix of surveys, interviews, video recordings, and task-based metrics to measure users’ performance on a specific task, the perceived usability, and levels of engagement and satisfaction. Our findings suggest that a tangible input was reported as more natural than the intangible one, however, both tangible and intangible inputs were found to be equally engaging. The latter findings contribute to the efforts of designing intangible public holographic displays and other interactive systems that take into consideration health safety issues, especially during the Covid-19 pandemic era in which contamination can be established with tangible and physical interaction between users and public displays, yet without affecting the level of engagement compared to the tangible experience.
AB - Public displays are some of the most challenging interfaces to design because of two key characteristics. First, the experience should be engaging, to attract and maintain users’ attention. Second, the interaction with the display should be natural, meaning that users should be able to receive the desired output with little or no training. Holographic displays are increasingly popular in public spaces such as museums and concert halls but there is little published research on users’ experiences with such displays. Previous research has suggested both tangible and intangible inputs as engaging and natural options for holographic displays, but there is no conclusive evidence on their relative merits. Hence, we run a study to investigate the user experience with a holographic display comparing the level of engagement and feeling of natural experience in the interacting process. We used a mix of surveys, interviews, video recordings, and task-based metrics to measure users’ performance on a specific task, the perceived usability, and levels of engagement and satisfaction. Our findings suggest that a tangible input was reported as more natural than the intangible one, however, both tangible and intangible inputs were found to be equally engaging. The latter findings contribute to the efforts of designing intangible public holographic displays and other interactive systems that take into consideration health safety issues, especially during the Covid-19 pandemic era in which contamination can be established with tangible and physical interaction between users and public displays, yet without affecting the level of engagement compared to the tangible experience.
KW - augmented reality
KW - holographic displays
KW - human computer interaction
KW - intangible input
KW - public displays
KW - user engagement
UR - http://www.scopus.com/inward/record.url?scp=85142508512&partnerID=8YFLogxK
U2 - 10.1109/IMET54801.2022.9929788
DO - 10.1109/IMET54801.2022.9929788
M3 - Chapter in a published conference proceeding
T3 - 2022 International Conference on Interactive Media, Smart Systems and Emerging Technologies, IMET 2022 - Proceedings
BT - 2022 International Conference on Interactive Media, Smart Systems and Emerging Technologies, IMET 2022 - Proceedings
PB - IEEE
CY - U. S. A.
T2 - International Conference on Interactive Media, Smart Systems and Emerging Technologies
Y2 - 4 October 2022 through 7 October 2022
ER -