Towards a reframing of student support

a case study approach

Pamela Anne Roberts, Katie Dunworth, Duncan Boldy

Research output: Contribution to journalArticle

2 Citations (Scopus)
59 Downloads (Pure)

Abstract

This paper reports on a study that investigated the range of institutional support needs of international students at one Australian university with a view to increasing understanding of their needs and the ways in which support was provided. The study involved a number of data collection methods including focus groups, key informant interviews and a larger scale survey, undertaken in an inductive and sequential process. The results indicated that the levels of awareness about services differed, that lack of knowledge of how to access a service and finding information about it were key reasons for non-use, and that the helpfulness of staff impacted on the perception of services as useful. The paper concludes by recommending a reconsideration of current practices to move towards a model of student support service provision in which the student is at the centre.

Original languageEnglish
Pages (from-to)19-33
Number of pages15
JournalHigher Education
Volume75
Issue number1
Early online date13 Feb 2017
DOIs
Publication statusPublished - 1 Jan 2018

Fingerprint

student
data collection method
staff
university
lack
interview
Group

Keywords

  • Case study
  • Higher education
  • International students
  • Student support

Cite this

Towards a reframing of student support : a case study approach. / Roberts, Pamela Anne; Dunworth, Katie; Boldy, Duncan.

In: Higher Education, Vol. 75, No. 1, 01.01.2018, p. 19-33.

Research output: Contribution to journalArticle

Roberts, Pamela Anne ; Dunworth, Katie ; Boldy, Duncan. / Towards a reframing of student support : a case study approach. In: Higher Education. 2018 ; Vol. 75, No. 1. pp. 19-33.
@article{92b8507f300746a1b6fc09aebe76631a,
title = "Towards a reframing of student support: a case study approach",
abstract = "This paper reports on a study that investigated the range of institutional support needs of international students at one Australian university with a view to increasing understanding of their needs and the ways in which support was provided. The study involved a number of data collection methods including focus groups, key informant interviews and a larger scale survey, undertaken in an inductive and sequential process. The results indicated that the levels of awareness about services differed, that lack of knowledge of how to access a service and finding information about it were key reasons for non-use, and that the helpfulness of staff impacted on the perception of services as useful. The paper concludes by recommending a reconsideration of current practices to move towards a model of student support service provision in which the student is at the centre.",
keywords = "Case study, Higher education, International students, Student support",
author = "Roberts, {Pamela Anne} and Katie Dunworth and Duncan Boldy",
year = "2018",
month = "1",
day = "1",
doi = "10.1007/s10734-017-0127-z",
language = "English",
volume = "75",
pages = "19--33",
journal = "Higher Education",
issn = "0018-1560",
publisher = "Springer Netherlands",
number = "1",

}

TY - JOUR

T1 - Towards a reframing of student support

T2 - a case study approach

AU - Roberts, Pamela Anne

AU - Dunworth, Katie

AU - Boldy, Duncan

PY - 2018/1/1

Y1 - 2018/1/1

N2 - This paper reports on a study that investigated the range of institutional support needs of international students at one Australian university with a view to increasing understanding of their needs and the ways in which support was provided. The study involved a number of data collection methods including focus groups, key informant interviews and a larger scale survey, undertaken in an inductive and sequential process. The results indicated that the levels of awareness about services differed, that lack of knowledge of how to access a service and finding information about it were key reasons for non-use, and that the helpfulness of staff impacted on the perception of services as useful. The paper concludes by recommending a reconsideration of current practices to move towards a model of student support service provision in which the student is at the centre.

AB - This paper reports on a study that investigated the range of institutional support needs of international students at one Australian university with a view to increasing understanding of their needs and the ways in which support was provided. The study involved a number of data collection methods including focus groups, key informant interviews and a larger scale survey, undertaken in an inductive and sequential process. The results indicated that the levels of awareness about services differed, that lack of knowledge of how to access a service and finding information about it were key reasons for non-use, and that the helpfulness of staff impacted on the perception of services as useful. The paper concludes by recommending a reconsideration of current practices to move towards a model of student support service provision in which the student is at the centre.

KW - Case study

KW - Higher education

KW - International students

KW - Student support

UR - http://www.scopus.com/inward/record.url?scp=85012303355&partnerID=8YFLogxK

U2 - 10.1007/s10734-017-0127-z

DO - 10.1007/s10734-017-0127-z

M3 - Article

VL - 75

SP - 19

EP - 33

JO - Higher Education

JF - Higher Education

SN - 0018-1560

IS - 1

ER -