The perks and perils of artificial intelligence use in lateral exchange markets

Cinthia B. Satornino, Dhruv Grewal, Abhijit Guha, Elisa B. Schweiger, Ronald C. Goodstein

Research output: Contribution to journalArticlepeer-review

4 Citations (SciVal)

Abstract

Artificial intelligence (AI) clearly can benefit standard business models, in which firms sell products to buyers. But the outcomes of greater reliance on AI in peer-to-peer marketplaces, also known as lateral exchange markets (LEMs), might differ. Deploying AI likely improves outcomes for buyers and sellers (separately), as well as the effectiveness of their matching. In contrast, contingencies related to the power of the LEM and the presence and interaction of buyers and sellers (consociality) may evoke a dark side of AI. Guided by literature on LEMs, AI, and agency theory, the current work establishes buy- and sell-side tensions that arise when LEMs deploy AI. With a unique focus on buyers and sellers (cf. platforms) in LEMs and careful attention to the dark side, as well as the bright side, of AI, this article offers novel perspectives and implications for research and practice.

Original languageEnglish
Article number113580
JournalJournal of Business Research
Volume158
Early online date10 Jan 2023
DOIs
Publication statusPublished - 31 Mar 2023

Bibliographical note

Funding Information:
Elisa B Schweiger is a Lecturer (Assistant Professor) of Marketing at King's Business School. Her research centers around retailing, focusing on technology and AI in retailing, multi-sensory marketing, and pricing. Elisa's background is in psychology and marketing, and she holds a PhD from the University in Bath in consumer psychology. She employs a multi-method approach of behavioral experiments, field studies and text mining. Her work has appeared in various scientific outlets such as the Journal of Retailing and Risk Analysis. She serves on the editorial review board of the Journal of Business Research. Also, she acts as an ad-hoc reviewer for the Academy of Marketing Science, the Journal of Retailing, and the European Journal of Marketing. Her research is supported through numerous awards, including the Future Leader Award, Santander Mobility Awards, and multiple scholarships. She has received awards for her teaching and doctoral dissertation.

Keywords

  • Artificial intelligence
  • Lateral exchange markets
  • Peer-to-peer markets
  • Platform economics
  • Sharing economy

ASJC Scopus subject areas

  • Marketing

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