The influence of employee behavioural performance on customer focus strategies

Carolyn Strong

Research output: Contribution to journal › Article › peer-review

10 Citations (SciVal)

Original language	English
Pages (from-to)	147-163
Number of pages	17
Journal	The Service Industries Journal
Volume	26
Issue number	2
DOIs	https://doi.org/10.1080/02642060500369180
Publication status	Published - 2006

Access to Document

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year = "2006",

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