The influence of employee behavioural performance on customer focus strategies

Carolyn Strong

Research output: Contribution to journal › Article › peer-review

10 Citations (SciVal)

Original language	English
Pages (from-to)	147-163
Number of pages	17
Journal	The Service Industries Journal
Volume	26
Issue number	2
Publication status	Published - 2006

Cite this

@article{9a489819610b41dca2aaa2b4211cb97a,

title = "The influence of employee behavioural performance on customer focus strategies",

author = "Carolyn Strong",

year = "2006",

language = "English",

volume = "26",

pages = "147--163",

journal = "The Service Industries Journal",

issn = "0264-2069",

publisher = "Frank Cass Publishers",

number = "2",

}