The impact of increased outpatient telehealth during COVID-19: retrospective analysis of patient survey and routine activity data from a major healthcare system in England

Josh Tyler, Adrian Pratt, J Wooster, Christos Vasilakis, Richard Wood

Research output: Contribution to journalArticlepeer-review

4 Citations (SciVal)
46 Downloads (Pure)

Abstract

In response to societal restrictions due to the COVID-19 pandemic, a significant proportion of physical outpatient consultations were replaced with virtual appointments within the Bristol, North Somerset and South Gloucestershire healthcare system. The objective of this study was to assess the impact of this change in informing the potential viability of a longer-term shift to telehealth in the outpatient setting. A retrospective analysis was performed using data from the first COVID-19 wave, comprising 2998 telehealth patient surveys and 143,321 distinct outpatient contacts through both the physical and virtual medium. Four in five specialties showed no significant change in the overall number of consultations per patient during the first wave of the pandemic when telehealth services were widely implemented. Of those surveyed following virtual consultation, more respondents “preferred” virtual (36.4%) than physical appointments (26.9%) with seven times as many finding them “less stressful” than “more stressful”. In combining both patient survey and routine activity data, this study demonstrates the importance of using data from multiple sources to derive
useful insight. The results support the potential for telehealth to be rapidly employed across a range of outpatient specialties without negatively affecting patient experience.
Original languageEnglish
Pages (from-to)1338-1345
JournalInternational Journal of Health Planning and Management
Volume36
Issue number4
DOIs
Publication statusPublished - 10 Jul 2021

Bibliographical note

This article was submitted and accepted as a Short Communication (no such type of research output exists)

Funding

The authors acknowledge the contributions of Catlin Bateman, Mitchel Gladwin, Puzhen Jiang, Marisa Kegg, Julie Marshal, Mark Price and Elizabeth Williams. No specific funding was received for this study.

Fingerprint

Dive into the research topics of 'The impact of increased outpatient telehealth during COVID-19: retrospective analysis of patient survey and routine activity data from a major healthcare system in England'. Together they form a unique fingerprint.

Cite this