@inproceedings{dc66af63fd634d889a3509126c699d8a,
title = "The concept of shadow price to monetarize the intangible value of expertise",
abstract = "The pricing of knowledge based services should be based on the three following components: the cost structure, the competition and the perceived value by the client. Practically, it is mainly based on the cost structure which does not account for the real value provided to the client. Based on an integrated optimization model combining an aggregate planning model with a share of choice model, we produce implicit values of expertise. Preliminary results will be presented about a travel agency.",
keywords = "Intangibility engineering, Perceived value, Service design, Shadow price",
author = "Emmanuel Fragniere and Christoph Heitz and Francesco Moresino",
year = "2008",
month = nov,
day = "25",
doi = "10.1109/SOLI.2008.4682809",
language = "English",
isbn = "978-1-4244-2012-4",
series = "Proceedings of 2008 IEEE International Conference on Service Operations and Logistics, and Informatics, IEEE/SOLI 2008",
pages = "1736--1741",
booktitle = "Proceedings of 2008 IEEE International Conference on Service Operations and Logistics, and Informatics, IEEE/SOLI 2008",
note = "2008 IEEE International Conference on Service Operations and Logistics, and Informatics, IEEE/SOLI 2008 ; Conference date: 12-10-2008 Through 15-10-2008",
}