The ambivalence of personnel in in life insurance: the challenge of change

Veronica Hope , David Knights, Hugh Willmott

Research output: Contribution to journalArticle


This article reports on a recent study of personnel management in the life insurance industry. Until recently the industry has enjoyed a comparatively untroubled expansion largely because of the investment-seeking surplus incomes of an increasingly affluent population and the market protection which large asset bases provided for the established companies. Recent developments are eroding the stability, though not the overall potential, of the market and it is against this background that our analysis takes place.
Original languageEnglish
Pages (from-to)32-37
JournalPersonnel Review
Issue number1
Publication statusPublished - 1988


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