That unwanted feeling: a psychodynamic study of disappointment in organizations

Annette Clancy, Russ Vince, Yiannis Gabriel

Research output: Contribution to journalArticle

16 Citations (Scopus)

Abstract

This paper explores the emotion of disappointment in organizations and develops a new line of theorizing inspired by psychoanalytic object-relations theory. Existing literature frames disappointment as a threat to organizational effectiveness, as both a response and an anticipation of failure and as an emotion that needs to be managed in order to prevent it from damaging organizational morale and performance. This only captures part of the complexity of disappointment and leaves unexplored its potential contribution to organizational and individual learning and even creativity. The paper develops a theoretical framework which depicts disappointment in three configurations or positions, and it establishes the potential of disappointment acting as an integrative emotion within organizations. The framework accounts for an apparent contradiction in organizational members' experience of disappointment – that it is, at the same time, seen as ‘of little concern’ to individuals, and yet viewed as capable of undermining stability and destroying positive feelings. The paper shows how disappointment is connected to the dynamics of blame in organizations but, when fully appreciated, can offer a way of moving beyond these dynamics by recognizing partial failure within an organization and turning it into the basis for organizational learning.
LanguageEnglish
Pages518-531
Number of pages14
JournalBritish Journal of Management
Volume23
Issue number4
Early online date7 Sep 2011
DOIs
StatusPublished - Dec 2012

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Disappointment
Emotion
Organizational learning
Creativity
Anticipation
Threat
Theoretical framework
Organizational effectiveness
Morale
Theorizing
Individual learning

Cite this

That unwanted feeling : a psychodynamic study of disappointment in organizations. / Clancy, Annette; Vince, Russ; Gabriel, Yiannis.

In: British Journal of Management, Vol. 23, No. 4, 12.2012, p. 518-531.

Research output: Contribution to journalArticle

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