Supporting Care as a Layer of Concern: Nurturing Attitudes in Online Community Moderation

Bingjie Yu, Katta Spiel, Leon Watts

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Abstract

Care can be treated as an attitude: it is routinely exercised by people in daily life and surfaces when challenging incidents are encountered. We use care as a lens to explore normative processes in online community moderation. This position paper addresses the importance of care in online communities, and what it might mean to approach an analysis of online moderation practice by treating care as an attitude of nurture. Finally, we consider how CSCW researchers might make use of care-as-nurture when designing support for online communities as a whole and in particular for the moderators who care for them.
Original languageEnglish
Title of host publicationSociotechnical Systems of Care: A CSCW18 Workshop
Publication statusPublished - 2 Nov 2018

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