Standardising the route to project handover to improve the delivery of major building projects

Judy Too, Obuks Ejohwomu, Teslim Bukoye, Felix Hui, Olalekan Oshodi

Research output: Contribution to journalArticlepeer-review

2 Citations (SciVal)
35 Downloads (Pure)


Project handover is an integral phase in the delivery of major projects and should ideally be considered as a process that kicks off at initiation. Studies have shown that when handover is considered as a date where the keys are handed over to the client or end-user in a rushed and unplanned manner, there is a high probability of heightened stakeholder dissatisfaction and the creation of a performance gap. This reflective study examined three case studies to better understand the challenges experienced during the handover of major projects. The data from the case studies were collected through semi-structured interviews and complemented with project reports, documents and industry reports. The findings highlighted a lack of effective handover procedures that facilitate the collaboration between the delivery and end-users/ facility management teams. Therefore, a project handover framework that leverages best practices to provide a consistent and replicable approach for handing over construction projects is proposed. This research is limited to major building projects. Future research could thus explore the applicability of the proposed framework to other infrastructure projects.
Original languageEnglish
Pages (from-to)175-199
Number of pages25
JournalInternational Journal of Business Performance Management
Issue number2
Publication statusPublished - 6 Jan 2023

Bibliographical note

This study is the result of a study funded by MACE summer internship program in University of Manchester and the Global Doctoral Research Network (GOLDEN) Program. The authors would like to particularly thank Barney Harle for providing data, access and expert knowledge in this study and Ryan Tan for the diligent field work.


  • building performance
  • buildings
  • handover
  • major projects
  • performance gap
  • post-occupancy evaluation
  • project lifecycle
  • soft landings
  • standardising

ASJC Scopus subject areas

  • Business and International Management
  • Strategy and Management


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