Stakeholder engagement and dialogic accounting: Empirical evidence in sustainability reporting

Diletta Acuti, Giacomo Manetti, Lorenzo Simoni, Marco Bellucci

Research output: Contribution to journalArticlepeer-review

88 Citations (SciVal)


Purpose: The purpose of this paper is to explain how sustainability reporting and stakeholder engagement processes serve as vehicles of dialogic accounting (DA), a form of critical accounting that creates opportunities for stakeholders to express their opinions, and the influence of dialogic interactions on the
content of sustainability reports.

Design/methodology/approach: Content analysis is used to investigate reports published by 299 companies that have adopted Global Reporting Initiative guidelines. This paper studies how organizations engage stakeholders, the categories of stakeholders that are being addressed, the methods used
to support stakeholder engagement, and other features of the stakeholder engagement process. Companies that disclose stakeholder perceptions, the difficulties met in engaging stakeholders, and actions aimed at
creating opportunities for different groups of stakeholders to interact were subjects of discussion in a series of semi-structured interviews that focus on DA.

Findings: Companies often commit themselves to two-way dialogue with their stakeholders, but fully developed frameworks for DA are rare. However, signs of DA emerged in the analysis, thus confirming that sustainability reporting can become a platform for DA systems if stakeholder engagement is effective.

Originality/value: The findings contribute to the accounting literature by discussing if and how sustainability reporting and stakeholder engagement can serve as vehicles of DA. This is accomplished via a research design that is based on in-depth interviews and content analysis of various sustainability reports.
Original languageEnglish
Pages (from-to)1467-1499
Number of pages33
JournalAccounting, Auditing and Accountability Journal
Publication statusPublished - 8 Aug 2019


  • Content analysis
  • Stakeholder engagement
  • Sustainability Reporting
  • Social and environmental accounting
  • GRI
  • Dialogic accounting


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