TY - JOUR
T1 - Stakeholder-defined corporate responsibility for a pre-credit-crunch financial service company
T2 - lessons for how good reputations are won and lost
AU - Hillenbrand, Carola
AU - Money, Kevin
AU - Pavelin, Stephen
PY - 2011
Y1 - 2011
N2 - This paper presents a study that identifies a stakeholder-defined concept of Corporate Responsibility (CR) in the context of a UK financial service organisation in the immediate pre-credit crunch era. From qualitative analysis of interviews and focus groups with employees and customers, we identify, in a wide-ranging stakeholder-defined concept of CR, six themes that together imply two necessary conditions for a firm to be regarded as responsible—both corporate actions and character must be consonant with CR. This provides both empirical support for a notable, recent theoretical contribution by Godfrey (in Acad Manag Rev 30:777–798, 2005) and novel lessons for reputation management practice.
AB - This paper presents a study that identifies a stakeholder-defined concept of Corporate Responsibility (CR) in the context of a UK financial service organisation in the immediate pre-credit crunch era. From qualitative analysis of interviews and focus groups with employees and customers, we identify, in a wide-ranging stakeholder-defined concept of CR, six themes that together imply two necessary conditions for a firm to be regarded as responsible—both corporate actions and character must be consonant with CR. This provides both empirical support for a notable, recent theoretical contribution by Godfrey (in Acad Manag Rev 30:777–798, 2005) and novel lessons for reputation management practice.
KW - Sustainability
KW - Corporate Responsibility
KW - Reputation
UR - http://www.scopus.com/inward/record.url?scp=84855884357&partnerID=8YFLogxK
UR - http://dx.doi.org/10.1007/s10551-011-0969-8
U2 - 10.1007/s10551-011-0969-8
DO - 10.1007/s10551-011-0969-8
M3 - Article
SN - 0167-4544
VL - 105
SP - 337
EP - 356
JO - Journal of Business Ethics
JF - Journal of Business Ethics
IS - 3
ER -