Social media and government responsiveness: The case of the UK food standards agency

Panagiotis Panagiotopoulos; Julie Barnett; Laurence Brooks

doi:10.1007/978-3-642-40358-3-26

Social media and government responsiveness: The case of the UK food standards agency

Panagiotis Panagiotopoulos, Julie Barnett, Laurence Brooks

Brunel University

Research output: Chapter or section in a book/report/conference proceeding › Chapter in a published conference proceeding

24 Citations (SciVal)

Abstract

Social media are often regarded as a set of new communication practices which are likely, if deployed effectively, to make public sector organisations more responsive to the various stakeholders with whom they interact. In this context, responsiveness is usually approached as an administrative function of establishing additional channels of information and responding faster to citizen queries. Notwithstanding the importance of these objectives, this study aims to reconceptualise the relationship between social media and government responsiveness. Drawing on current literature and the case of the Food Standards Agency in the UK, the study identifies new dimensions of social media responsiveness. The findings of this study can provide useful insights both for researchers in the area and those in the process of developing social media strategies in government.

Original language	English
Title of host publication	Electronic Government
Subtitle of host publication	12th IFIP WG 8.5 International Conference, EGOV 2013, Proceedings
Editors	M. A. Wimmer, M. Janssen, H. J. Scholl
Place of Publication	Berlin, Germany
Publisher	Springer
Pages	310-321
Number of pages	12
ISBN (Print)	9783642403576
DOIs	https://doi.org/10.1007/978-3-642-40358-3-26
Publication status	Published - 9 Oct 2013
Event	12th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2013 - Koblenz, Germany Duration: 16 Sept 2013 → 19 Sept 2013

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	8074

Conference

Conference	12th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2013
Country/Territory	Germany
City	Koblenz
Period	16/09/13 → 19/09/13

Keywords

Case Study
Food Communication
Government Responsiveness
Open Government
Social Media Adoption
UK Government

ASJC Scopus subject areas

Theoretical Computer Science
General Computer Science

Access to Document

10.1007/978-3-642-40358-3-26

Cite this

Panagiotopoulos, P., Barnett, J., & Brooks, L. (2013). Social media and government responsiveness: The case of the UK food standards agency. In M. A. Wimmer, M. Janssen, & H. J. Scholl (Eds.), Electronic Government : 12th IFIP WG 8.5 International Conference, EGOV 2013, Proceedings (pp. 310-321). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 8074 ). Springer. https://doi.org/10.1007/978-3-642-40358-3-26

Social media and government responsiveness: The case of the UK food standards agency. / Panagiotopoulos, Panagiotis; Barnett, Julie; Brooks, Laurence.
Electronic Government : 12th IFIP WG 8.5 International Conference, EGOV 2013, Proceedings. ed. / M. A. Wimmer; M. Janssen; H. J. Scholl. Berlin, Germany: Springer, 2013. p. 310-321 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 8074 ).

Research output: Chapter or section in a book/report/conference proceeding › Chapter in a published conference proceeding

Panagiotopoulos, P, Barnett, J & Brooks, L 2013, Social media and government responsiveness: The case of the UK food standards agency. in MA Wimmer, M Janssen & HJ Scholl (eds), Electronic Government : 12th IFIP WG 8.5 International Conference, EGOV 2013, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 8074 , Springer, Berlin, Germany, pp. 310-321, 12th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2013, Koblenz, Germany, 16/09/13. https://doi.org/10.1007/978-3-642-40358-3-26

Panagiotopoulos P, Barnett J, Brooks L. Social media and government responsiveness: The case of the UK food standards agency. In Wimmer MA, Janssen M, Scholl HJ, editors, Electronic Government : 12th IFIP WG 8.5 International Conference, EGOV 2013, Proceedings. Berlin, Germany: Springer. 2013. p. 310-321. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-642-40358-3-26

Panagiotopoulos, Panagiotis ; Barnett, Julie ; Brooks, Laurence. / Social media and government responsiveness : The case of the UK food standards agency. Electronic Government : 12th IFIP WG 8.5 International Conference, EGOV 2013, Proceedings. editor / M. A. Wimmer ; M. Janssen ; H. J. Scholl. Berlin, Germany : Springer, 2013. pp. 310-321 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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Social media and government responsiveness: The case of the UK food standards agency

Abstract

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Conference

Keywords

ASJC Scopus subject areas

Access to Document

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