Social media and government responsiveness: The case of the UK food standards agency

Panagiotis Panagiotopoulos, Julie Barnett, Laurence Brooks

Research output: Chapter in Book/Report/Conference proceedingConference contribution

19 Citations (Scopus)

Abstract

Social media are often regarded as a set of new communication practices which are likely, if deployed effectively, to make public sector organisations more responsive to the various stakeholders with whom they interact. In this context, responsiveness is usually approached as an administrative function of establishing additional channels of information and responding faster to citizen queries. Notwithstanding the importance of these objectives, this study aims to reconceptualise the relationship between social media and government responsiveness. Drawing on current literature and the case of the Food Standards Agency in the UK, the study identifies new dimensions of social media responsiveness. The findings of this study can provide useful insights both for researchers in the area and those in the process of developing social media strategies in government.

Original languageEnglish
Title of host publicationElectronic Government
Subtitle of host publication12th IFIP WG 8.5 International Conference, EGOV 2013, Proceedings
EditorsM. A. Wimmer, M. Janssen, H. J. Scholl
Place of PublicationBerlin, Germany
PublisherSpringer
Pages310-321
Number of pages12
ISBN (Print)9783642403576
DOIs
Publication statusPublished - 9 Oct 2013
Event12th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2013 - Koblenz, Germany
Duration: 16 Sep 201319 Sep 2013

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume8074

Conference

Conference12th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2013
CountryGermany
CityKoblenz
Period16/09/1319/09/13

Keywords

  • Case Study
  • Food Communication
  • Government Responsiveness
  • Open Government
  • Social Media Adoption
  • UK Government

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

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