TY - JOUR
T1 - Social influence in the adoption of digital consumer innovations for climate change
AU - Vrain, Emilie
AU - Wilson, Charlie
AU - Kerr, Laurie
AU - Wilson, Mark
N1 - Funding Information:
This work was supported by ERC Starting Grant # 678799 for the SILCI project (Social Influence and disruptive Low Carbon Innovation). The authors thank the participants for their time and insights into the adoption of digital consumer innovations for climate change.
Publisher Copyright:
© 2022 Elsevier Ltd
PY - 2022/3/31
Y1 - 2022/3/31
N2 - Digital consumer innovations offer low-carbon alternatives to mainstream consumption practices. We contribute new insights on the importance of social influence in the uptake of digital consumer innovations for climate change across mobility, food, homes, and energy domains.Using nationally representative UK survey data (n = 3007), we show that electronic word-of-mouth is the dominant mechanism of information exchange for strengthening adoption intentions. This finding is robust across 16 innovations from car clubs to 11th hour food apps. Other social influence mechanisms such as social norms and neighbourhood effects are as important only for highly visible innovations such as electric vehicles.Using deep dive early adopter studies of ridesharing platforms, digital food hubs, and smart home technologies, we show that trust in digital platforms and place-based community networks are important characteristics affecting social influence. Social norms can help build trust, while word-of-mouth spreads positive information for locally salient innovations.Policies stimulating innovation adoption tend to focus on purchase incentives. Opportunities to harness social influence processes remain unexploited. Our research emphasises the importance of digital skills and infrastructure for supporting these processes, social marketing for building positive norms, and community networks for enabling interpersonal exchange.
AB - Digital consumer innovations offer low-carbon alternatives to mainstream consumption practices. We contribute new insights on the importance of social influence in the uptake of digital consumer innovations for climate change across mobility, food, homes, and energy domains.Using nationally representative UK survey data (n = 3007), we show that electronic word-of-mouth is the dominant mechanism of information exchange for strengthening adoption intentions. This finding is robust across 16 innovations from car clubs to 11th hour food apps. Other social influence mechanisms such as social norms and neighbourhood effects are as important only for highly visible innovations such as electric vehicles.Using deep dive early adopter studies of ridesharing platforms, digital food hubs, and smart home technologies, we show that trust in digital platforms and place-based community networks are important characteristics affecting social influence. Social norms can help build trust, while word-of-mouth spreads positive information for locally salient innovations.Policies stimulating innovation adoption tend to focus on purchase incentives. Opportunities to harness social influence processes remain unexploited. Our research emphasises the importance of digital skills and infrastructure for supporting these processes, social marketing for building positive norms, and community networks for enabling interpersonal exchange.
KW - Diffusion of innovations
KW - Electronic word-of-mouth
KW - Information sources
KW - Interpersonal communication
KW - Low carbon
UR - http://www.scopus.com/inward/record.url?scp=85122947768&partnerID=8YFLogxK
U2 - 10.1016/j.enpol.2022.112800
DO - 10.1016/j.enpol.2022.112800
M3 - Article
SN - 0301-4215
VL - 162
JO - Energy Policy
JF - Energy Policy
M1 - 112800
ER -