Should we be providing more online student support for Moodle?

Aurel Diamond, A. Ramsden

Research output: Working paper / PreprintWorking paper

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Moodle is the University of Bath’s centrally supported Virtual Learning Environment (VLE). The ability for students to efficiently and effectively use Moodle is paramount, and it is critical that adequate support is provided to users. This paper reports on the findings of a recent student survey on Moodle support requirements.

Given the technical skills of students it is hoped our How-To Guides in the Student Area ( and the Moodle FAQ Area ( would be adequate to meet their ongoing support needs, especially when combined with available face to face support through the SORTED programme and departmental training sessions.

There were few reported problems with using Moodle, suggesting that the current support available is sufficient. However, we might now look to enhance the way we combine student help with other online support material. This could be supported by improving the integration with existing face to face support routes.

Original languageEnglish
PublisherUniversity of Bath
Publication statusUnpublished - 2009


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