Service Quality in Spectator Sports: A Review and Research Agenda

Rui Biscaia; Ricardo F. Ramos; Masayuki Yoshida; Yukyoum Kim

doi:10.1111/ijcs.13086

Service Quality in Spectator Sports: A Review and Research Agenda

Rui Biscaia, Ricardo F. Ramos, Masayuki Yoshida, Yukyoum Kim

Research output: Contribution to journal › Review article › peer-review

1 Citation (SciVal)

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Abstract

Although service quality in spectator sports has been subject to extensive research, comprehensive studies mapping the intellectual structure and foundations of service quality in spectator sports are scant. The purpose of the current study was to synthesise and analyse the literature on service quality in spectator sports, and set a new research agenda by conducting a hybrid integrated review of the articles between 1996 and 2023. A total of 149 peer-reviewed journal articles were analyzed. First, a bibliometric analysis provided the citation structure and evolution of publications, source impact, most cited articles, most productive authors and associated impact. Then, a framework-based review including the articles' context, theories, type of study, service quality dimensions, spectator outcomes and limitations was conducted to provide a comprehensive overview of the current state of knowledge and identify future research directions. This study contributes to the literature by uncovering the structure and intellectual base of existent research, identifying gaps and suggesting a research agenda to deepen the understanding and management of service quality in spectator sports.

Original language	English
Article number	e13086
Journal	International Journal Of Consumer Studies
Volume	48
Issue number	6
Early online date	30 Oct 2024
DOIs	https://doi.org/10.1111/ijcs.13086
Publication status	Published - 30 Nov 2024

Data Availability Statement

The data that support the findings of this study are available from the
corresponding author upon reasonable request.

Funding

This work was supported by the Funda\u00E7\u00E3o para a Ci\u00EAncia e Tecnologia (FCT) within the following Projects: UIDB/04466/2020 and UIDP/04466/2020. Funding:

Funders	Funder number
Fundação para a Ciência e a Tecnologia	UIDB/04466/2020, UIDP/04466/2020
Fundação para a Ciência e a Tecnologia

Keywords

bibliometric analysis
consumers
fans
intellectual structure
service quality
spectator sports

ASJC Scopus subject areas

Applied Psychology
Economics and Econometrics
Public Health, Environmental and Occupational Health
Marketing

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1111/ijcs.13086Licence: CC BY

Biscaia, Ramos, Yoshida & Kim (2024) Service quality_hybrid reviewFinal published version, 1.43 MBLicence: CC BY

Cite this

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title = "Service Quality in Spectator Sports: A Review and Research Agenda",

abstract = "Although service quality in spectator sports has been subject to extensive research, comprehensive studies mapping the intellectual structure and foundations of service quality in spectator sports are scant. The purpose of the current study was to synthesise and analyse the literature on service quality in spectator sports, and set a new research agenda by conducting a hybrid integrated review of the articles between 1996 and 2023. A total of 149 peer-reviewed journal articles were analyzed. First, a bibliometric analysis provided the citation structure and evolution of publications, source impact, most cited articles, most productive authors and associated impact. Then, a framework-based review including the articles' context, theories, type of study, service quality dimensions, spectator outcomes and limitations was conducted to provide a comprehensive overview of the current state of knowledge and identify future research directions. This study contributes to the literature by uncovering the structure and intellectual base of existent research, identifying gaps and suggesting a research agenda to deepen the understanding and management of service quality in spectator sports.",

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Y1 - 2024/11/30

N2 - Although service quality in spectator sports has been subject to extensive research, comprehensive studies mapping the intellectual structure and foundations of service quality in spectator sports are scant. The purpose of the current study was to synthesise and analyse the literature on service quality in spectator sports, and set a new research agenda by conducting a hybrid integrated review of the articles between 1996 and 2023. A total of 149 peer-reviewed journal articles were analyzed. First, a bibliometric analysis provided the citation structure and evolution of publications, source impact, most cited articles, most productive authors and associated impact. Then, a framework-based review including the articles' context, theories, type of study, service quality dimensions, spectator outcomes and limitations was conducted to provide a comprehensive overview of the current state of knowledge and identify future research directions. This study contributes to the literature by uncovering the structure and intellectual base of existent research, identifying gaps and suggesting a research agenda to deepen the understanding and management of service quality in spectator sports.

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Service Quality in Spectator Sports: A Review and Research Agenda

Abstract

Data Availability Statement

Funding

Keywords

ASJC Scopus subject areas

UN SDGs

Access to Document

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