Service-Oriented Architecture for Driving Digital Transformation: Insights from a Case Study

Omid Maghazei, Marco Messerli, Thomas Gittler, Torbjørn Netland

Research output: Chapter or section in a book/report/conference proceedingChapter in a published conference proceeding


Organizations use digital technologies to stay competitive but it poses a range of challenges regarding the selection and integration of technologies. Having a clear enterprise architecture supports organizations choose the right technology, integrate new technologies, and capture latent values. This study applies the enterprise architecture framework TOGAF when designing and implementing two baseline service-oriented architectures for Maxon, a Swiss manufacturer of precision drives. The first use case aims to improve quality management. It describes an architecture for data analytics using Microsoft Azure cloud services, which exports the working dataset from a local SQL database to a cloud-based SQL server to further process the data. The second use case aims to improve warehouse logistics processes. It proposes the introduction of citizen development where non-IT employees developed a warehouse logistics application for smartphones. This study demonstrates how companies can leverage enterprise architecture to improve business operations. More specifically, this paper shows how service-oriented architecture in a well-designed enterprise architecture enables use case development and scaling. Considering the trend towards (cloud) service adoption, this paper provides useful guidelines for the transformation. It presents a structured approach to design an enterprise architecture that aligns transformation efforts within the organization.

Original languageEnglish
Title of host publicationAdvances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures - IFIP WG 5.7 International Conference, APMS 2023, Proceedings
EditorsErlend Alfnes, Anita Romsdal, Jan Ola Strandhagen, Gregor von Cieminski, David Romero
Place of PublicationCham, Switzerland
PublisherSpringer Science and Business Media Deutschland GmbH
Number of pages18
ISBN (Electronic)9783031436628
ISBN (Print)9783031436611
Publication statusPublished - 14 Sept 2023
EventIFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2023 - Trondheim, Norway
Duration: 17 Sept 202321 Sept 2023

Publication series

NameIFIP Advances in Information and Communication Technology
Volume689 AICT
ISSN (Print)1868-4238
ISSN (Electronic)1868-422X


ConferenceIFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2023


  • Cloud Technology
  • Enterprise Architecture
  • Service-oriented Architecture
  • Use Case Approach

ASJC Scopus subject areas

  • Information Systems and Management


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