@inproceedings{69a408f806854955a1a25549ea3e08f5,
title = "Service complexity and agency theory: Beyond alignment",
author = "Nigel Caldwell and Kurt Roehrich and Mickey Howard and Christian K{\"o}nig",
year = "2018",
month = sep,
language = "English",
booktitle = "Annual LRN Conference 2018 Full Papers",
publisher = "Chartered Institute of Logistics and Transport",
address = "UK United Kingdom",
note = "The 23rd Annual Conference of The Chartered Institute of Logistics and Transport : Logistics Research Network (LRN) ; Conference date: 05-09-2018 Through 07-09-2018",
}