Selecting and implementing service technology

control, uncertainty and competitive advantage

Research output: Contribution to journalArticle

4 Citations (Scopus)
Original languageEnglish
Pages (from-to)17-42
JournalThe Service Industries Journal
Volume22
Issue number2
DOIs
Publication statusPublished - 1 Apr 2002

Cite this

Selecting and implementing service technology : control, uncertainty and competitive advantage. / Lewis, M. A.

In: The Service Industries Journal, Vol. 22, No. 2, 01.04.2002, p. 17-42.

Research output: Contribution to journalArticle

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