Selecting and implementing service technology: control, uncertainty and competitive advantage

Research output: Contribution to journal › Article › peer-review

4 Citations (SciVal)

Original language	English
Pages (from-to)	17-42
Journal	The Service Industries Journal
Volume	22
Issue number	2
DOIs	https://doi.org/10.1080/714005079
Publication status	Published - 1 Apr 2002

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title = "Selecting and implementing service technology: control, uncertainty and competitive advantage",

author = "Lewis, {M. A.}",

year = "2002",

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language = "English",

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journal = "The Service Industries Journal",

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publisher = "Frank Cass Publishers",

number = "2",

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T2 - control, uncertainty and competitive advantage

AU - Lewis, M. A.

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