Risk, trust and safety culture in UK train operating companies

Shelly Jeffcott, Nick Pidgeon, Andrew Weyman, John Walls

Research output: Contribution to journalArticle

  • 60 Citations

Abstract

Organizational safety culture reflects the attitudes and behaviors that individuals share in considering and reacting to hazards and risks. We first argue that trust is an underdeveloped and important concept in relation to theories of safety culture and high-reliability organizations. The article then reports findings from a two-year qualitative study of train operating companies (TOCs) in the United Kingdom, which sought to explore in detail the linkages between safety culture and the postprivatized railway industry. In-depth interviews and focus groups were carried out with a sample of over 500 employees, from four organizations, and representing all key functional levels. Our analysis suggests that the 1993 privatization, and subsequent organizational restructuring of the U.K. railway industry, has had important repercussions for both safety culture and trust relationships. We explore our findings in relation to three key constructs within “safe organizations” theories (namely, flexibility, commitment, and learning), and discuss how the safe organization model might be usefully supplemented by a consideration of trust issues.

LanguageEnglish
Pages1105-1121
Number of pages17
JournalRisk Analysis
Volume26
Issue number5
DOIs
StatusPublished - Oct 2006

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Safety Management
Organizations
Industry
Privatization
Organizational Culture
Focus Groups
Hazards
Learning
Personnel
Interviews

Keywords

  • High-reliability organizations;qualitative research;safety culture;trust;U.K. railway industry

Cite this

Risk, trust and safety culture in UK train operating companies. / Jeffcott, Shelly; Pidgeon, Nick; Weyman, Andrew; Walls, John.

In: Risk Analysis, Vol. 26, No. 5, 10.2006, p. 1105-1121.

Research output: Contribution to journalArticle

Jeffcott, Shelly ; Pidgeon, Nick ; Weyman, Andrew ; Walls, John. / Risk, trust and safety culture in UK train operating companies. In: Risk Analysis. 2006 ; Vol. 26, No. 5. pp. 1105-1121.
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