| Original language | English |
|---|---|
| Title of host publication | What Really Matters in Operations Management |
| Editors | K. Blackmon, S. Brown, A. Graves, C. M. Harland, R. C. Lamming, H. Maylor |
| Place of Publication | Bath, U. K. |
| Publisher | University of Bath |
| Pages | 306-318 |
| Publication status | Published - 2013 |
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