Abstract
Product quality is merely a necessary condition for a firm to stay in the market. Yet most managers have not accepted this perceived reality. Highlights a self-reflective diagnosis used to uncover the real contribution of TQM in achieving the firm’s global goal. Also introduces the theory of constraints as a powerful tool to guide decision processes that could bring the firm closer to its goal.
| Original language | English |
|---|---|
| Pages (from-to) | 746-752 |
| Number of pages | 7 |
| Journal | Management Decision |
| Volume | 35 |
| Issue number | 10 |
| DOIs | |
| Publication status | Published - 1 Dec 1997 |
Keywords
- Product quality
- Production management
- TQM
ASJC Scopus subject areas
- General Business,Management and Accounting
- Management Science and Operations Research
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