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Revitalizing TQM efforts: a self-reflective diagnosis based on the theory of constraints

T. M. Simatupang, S. F. Hurley, A. N. Evans

Research output: Contribution to journalArticlepeer-review

10   Link opens in a new tab Citations (SciVal)

Abstract

Product quality is merely a necessary condition for a firm to stay in the market. Yet most managers have not accepted this perceived reality. Highlights a self-reflective diagnosis used to uncover the real contribution of TQM in achieving the firm’s global goal. Also introduces the theory of constraints as a powerful tool to guide decision processes that could bring the firm closer to its goal.

Original languageEnglish
Pages (from-to)746-752
Number of pages7
JournalManagement Decision
Volume35
Issue number10
DOIs
Publication statusPublished - 1 Dec 1997

Keywords

  • Product quality
  • Production management
  • TQM

ASJC Scopus subject areas

  • General Business,Management and Accounting
  • Management Science and Operations Research

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