Revealing delay in collaborative environments

Carl Gutwin; Steve Benford; Jeff Dyck; Mike Fraser; Ivan Vaghi; Chris Greenhalgh

Revealing delay in collaborative environments

Carl Gutwin, Steve Benford, Jeff Dyck, Mike Fraser, Ivan Vaghi, Chris Greenhalgh

Research output: Contribution to conference › Paper › peer-review

60 Citations (SciVal)

Abstract

Delay is an unavoidable reality in collaborative environments. We propose an approach to dealing with delay in which 'decorators' are introduced into the interface. Decorators show the presence, magnitude and effects of delay so that participants can better understand its consequences and adopt their own natural coping strategies. Two experiments with different decorators show that this approach can significantly reduce errors in specific collaborative activities. We conclude that revealing delays is one way in which groupware can benefit from accepting and working with the reality of distributed systems, rather than trying to maintain the illusion of copresent interaction.

Original language	English
Pages	503-510
Number of pages	8
Publication status	Published - 1 Oct 2004
Event	2004 Conference on Human Factors in Computing Systems - Proceedings, CHI 2004 - Vienna, Austria Duration: 24 Apr 2004 → 29 Apr 2004

Conference

Conference	2004 Conference on Human Factors in Computing Systems - Proceedings, CHI 2004
Country/Territory	Austria
City	Vienna
Period	24/04/04 → 29/04/04

Keywords

Collaborative environments
Groupware
Jitter
Latency
Network delay
Shared workspaces

ASJC Scopus subject areas

Software
Human-Computer Interaction
Computer Graphics and Computer-Aided Design

Cite this

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AU - Gutwin, Carl

AU - Benford, Steve

AU - Dyck, Jeff

AU - Fraser, Mike

AU - Vaghi, Ivan

AU - Greenhalgh, Chris

PY - 2004/10/1

Y1 - 2004/10/1

N2 - Delay is an unavoidable reality in collaborative environments. We propose an approach to dealing with delay in which 'decorators' are introduced into the interface. Decorators show the presence, magnitude and effects of delay so that participants can better understand its consequences and adopt their own natural coping strategies. Two experiments with different decorators show that this approach can significantly reduce errors in specific collaborative activities. We conclude that revealing delays is one way in which groupware can benefit from accepting and working with the reality of distributed systems, rather than trying to maintain the illusion of copresent interaction.

AB - Delay is an unavoidable reality in collaborative environments. We propose an approach to dealing with delay in which 'decorators' are introduced into the interface. Decorators show the presence, magnitude and effects of delay so that participants can better understand its consequences and adopt their own natural coping strategies. Two experiments with different decorators show that this approach can significantly reduce errors in specific collaborative activities. We conclude that revealing delays is one way in which groupware can benefit from accepting and working with the reality of distributed systems, rather than trying to maintain the illusion of copresent interaction.

KW - Collaborative environments

KW - Groupware

KW - Jitter

KW - Latency

KW - Network delay

KW - Shared workspaces

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T2 - 2004 Conference on Human Factors in Computing Systems - Proceedings, CHI 2004

Y2 - 24 April 2004 through 29 April 2004

ER -

Revealing delay in collaborative environments

Abstract

Conference

Keywords

ASJC Scopus subject areas

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Cite this