Abstract
In the service industry, it is crucial to efficiently allocate scarce resources to perform tasks and meet particular service requirements. What considerably complicates matters is when these resources, for example skilled technicians, nurses, and home carers have to visit different customer locations. This paper provides a comprehensive survey on resource constrained routing and scheduling that unveils the problem characteristics with respect to resource qualifications, service requirements and problem objectives. It also identifies the most effective exact and heuristic algorithms for this class of problems. The paper closes with several research prospects.
| Original language | English |
|---|---|
| Pages (from-to) | 737-754 |
| Journal | European Journal of Operational Research |
| Volume | 263 |
| Issue number | 3 |
| Early online date | 25 May 2017 |
| DOIs | |
| Publication status | Published - 16 Dec 2017 |
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