Abstract
The digital transformation of operation and maintenance (O&M) activities has been guiding the facilities management sector towards a strategic role focused on the performance of businesses and sustainable use of natural resources over assets’ lifecycles. Despite the application of information and communication technologies (ICTs), such as building information modelling (BIM) and the Internet of Things (IoT), demonstrating potential for improving such practices, evidence related to its implementation process from an FM professional’s perspective is still much needed to unlock billions of USD trapped in inefficient and fragmented processes. This research seeks such evidence by characterising current and potential applications of BIM and IoT-based solutions for FM, specifically on maintenance services. This exploratory research is based on a multiple case study where three universities’ FM sectors were investigated. Data collection and analysis included semi-structured interviews, focus groups, and inductive content analysis. By considering technology as a scaffold to enhance human activities, the investigation provided a deep understanding of technological, procedural, and policy issues in implementing BIM and IoT-based solutions in FM activities and their related benefits and limitations. Clarifying the necessary resources for such implementation could support FM sectors and organizations in justifying human and financial investments and planning the gradual digital transformation of services.
Original language | English |
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Article number | 2150 |
Number of pages | 19 |
Journal | Buildings |
Volume | 13 |
Issue number | 9 |
Early online date | 24 Aug 2023 |
DOIs | |
Publication status | Published - 30 Sept 2023 |
Bibliographical note
Funding:This research was funded by the Coordenação de Aperfeiçoamento de Pessoal de Nível Superior—Brazil (CAPES)—Finance Code 001 and Grant No. 88881.188668/2018-01 and the Conselho Nacional de Desenvolvimento Científico e Tecnológico—Brazil (CNPq)—Grant No. 306185/2015-6.
Data Availability Statement:
The data presented in this study are available on request from the corresponding author. The data are not publicly available due to the presence of information that may allow the identification of participants in this research.
Funding
This research was funded by the Coordenação de Aperfeiçoamento de Pessoal de Nível Superior—Brazil (CAPES)—Finance Code 001 and Grant No. 88881.188668/2018-01 and the Conselho Nacional de Desenvolvimento Científico e Tecnológico—Brazil (CNPq)—Grant No. 306185/2015-6.
Keywords
- Digitalization
- University Campus
- Facilities Management
- Building Information Modelling
- Internet of Things
- ICT
ASJC Scopus subject areas
- Architecture
- Civil and Structural Engineering
- Building and Construction