Quality of relationships with alternative suppliers: The role of supplier resilience and perceived benefits in supply networks

Dilek Yilmaz Börekçi, Arzu Işeri Say, Hayat Kabasakal, Yasin Rofcanin

Research output: Contribution to journalArticlepeer-review

4 Citations (Scopus)

Abstract

Supplier-buyer exchange relationship and quality of that relationship (supplier satisfaction and commitment) have been examined from various angles in the extant literature. Yet, there is a paucity of research investigating the influence of supplier characteristics - especially supplier resilience - on relationship quality. Driven to fill this gap, this study aims to develop theory of the influence of perceived benefits from supplier-buyer exchange relationship and supplier resilience on relationship quality. Data drawn from 97 supplier-buyer dyads were used. Hierarchical regression analyses showed the positive influence of both perceived benefits from supplier-buyer exchange relationships and supplier resilience on relationship quality. Further empirical and theoretical implications, as well as the limitations of the study, are discussed.

Original languageEnglish
Pages (from-to)808-831
Number of pages24
JournalJournal of Management and Organization
Volume20
Issue number6
DOIs
Publication statusPublished - 16 Dec 2014

Keywords

  • commitment
  • relationship quality
  • resilience
  • satisfaction
  • supplier-buyer exchange relationship

ASJC Scopus subject areas

  • Business and International Management
  • Organizational Behavior and Human Resource Management

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