Procuring Complex Performance

Studies of innovation in Product-Service Management

Nigel Caldwell (Editor), Mickey Howard (Editor)

Research output: Book/ReportBook

2 Citations (Scopus)

Abstract

This book examines the management of Procuring Complex Performance (PCP) in large-scale programmes that includes the downstream support phase in sectors such as construction, healthcare, transport, aerospace, marine and defence. It brings together a series of edited chapters to explain why the traditional combination of linear project management and highly detailed contracts are now unsuited to the dynamics of emerging customer requirements based on performance and outcome. Working with leading business professors across the UK and Europe, Caldwell and Howard present the case for why large-scale programmes of world class organizations often represent a shifting frontier between the boundaries of public-private provision and silos of operations expertise. Adopting a procurement perspective, the authors explain how complex performance means not just coping with the dynamics of buyer-supplier relationships, but incorporates the shift from production orientation towards availability of bundled services such as maintenance and upgrade delivered over extended, often multi-decade timeframes.

The strength of ‘PCP’ is its empirical case-based support for new business models based on through-life management, availability contracting and service support which challenge simplistic notions of dyadic, hierarchical relationships and transfer of risk to the supply base. This unique publication is essential reading for scholars and practitioners seeking to understand the context of innovation and supply as a coordinated and integrated approach to managing and procuring complex performance.

Original languageEnglish
Place of PublicationLondon, U. K.
PublisherTaylor and Francis
Number of pages256
ISBN (Electronic)9780203842058
ISBN (Print)9780415800051
DOIs
Publication statusPublished - 2010

Fingerprint

Service management
Innovation
Customer requirements
Private provision
Expertise
Procurement
Support services
New business
Buyer-supplier relationships
Integrated approach
Business model
Upgrade
Aerospace
Contracting
Healthcare
Project management
Public-private

Cite this

Procuring Complex Performance : Studies of innovation in Product-Service Management. / Caldwell, Nigel (Editor); Howard, Mickey (Editor).

London, U. K. : Taylor and Francis, 2010. 256 p.

Research output: Book/ReportBook

Caldwell N, (ed.), Howard M, (ed.). Procuring Complex Performance: Studies of innovation in Product-Service Management. London, U. K.: Taylor and Francis, 2010. 256 p. https://doi.org/10.4324/9780203842058
Caldwell, Nigel (Editor) ; Howard, Mickey (Editor). / Procuring Complex Performance : Studies of innovation in Product-Service Management. London, U. K. : Taylor and Francis, 2010. 256 p.
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