Process re-engineering success in small and medium sized enterprises

Jeffrey Chang; Margi Levy; Philip Powell

Process re-engineering success in small and medium sized enterprises

Jeffrey Chang, Margi Levy, Philip Powell

Management

Research output: Chapter or section in a book/report/conference proceeding › Chapter in a published conference proceeding

5 Citations (SciVal)

Abstract

The factors that lead to business process re-engineering (BPR) success in small and medium-sized enterprises (SMEs) are not clearly understood. This article reviews the main contributing factors to BPR success using a framework that considers culture, structure, technology and resource. Eight Taiwanese case studies are used to explore issues contributing to, or impeding, successful process re-engineering in small firms. The analysis shows that BPR success is empowered by innovation, employee empowerment, top management commitment and strategic direction and is dependent upon customer relations, IS involvement and financial resources.

Original language	English
Title of host publication	Proceedings of the 14th European Conference on Information Systems, ECIS 2006
Pages	14-26
Number of pages	13
Volume	5
Publication status	Published - 2009
Event	14th European Conference on Information Systems - Goteberg, Sweden Duration: 12 Jun 2006 → 14 Jun 2006

Conference

Conference	14th European Conference on Information Systems
Country/Territory	Sweden
City	Goteberg
Period	12/06/06 → 14/06/06

Keywords

Engineering
Reengineering
Public relations

Cite this

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abstract = "The factors that lead to business process re-engineering (BPR) success in small and medium-sized enterprises (SMEs) are not clearly understood. This article reviews the main contributing factors to BPR success using a framework that considers culture, structure, technology and resource. Eight Taiwanese case studies are used to explore issues contributing to, or impeding, successful process re-engineering in small firms. The analysis shows that BPR success is empowered by innovation, employee empowerment, top management commitment and strategic direction and is dependent upon customer relations, IS involvement and financial resources. ",

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AU - Levy, Margi

AU - Powell, Philip

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AB - The factors that lead to business process re-engineering (BPR) success in small and medium-sized enterprises (SMEs) are not clearly understood. This article reviews the main contributing factors to BPR success using a framework that considers culture, structure, technology and resource. Eight Taiwanese case studies are used to explore issues contributing to, or impeding, successful process re-engineering in small firms. The analysis shows that BPR success is empowered by innovation, employee empowerment, top management commitment and strategic direction and is dependent upon customer relations, IS involvement and financial resources.

KW - Engineering

KW - Reengineering

KW - Public relations

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UR - http://is2.lse.ac.uk/asp/aspecis/

M3 - Chapter in a published conference proceeding

VL - 5

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EP - 26

BT - Proceedings of the 14th European Conference on Information Systems, ECIS 2006

T2 - 14th European Conference on Information Systems

Y2 - 12 June 2006 through 14 June 2006

ER -

Process re-engineering success in small and medium sized enterprises

Abstract

Conference

Keywords

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