Process re-engineering success in small and medium sized enterprises

Jeffrey Chang, Margi Levy, Philip Powell

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Abstract

The factors that lead to business process re-engineering (BPR) success in small and medium-sized enterprises (SMEs) are not clearly understood. This article reviews the main contributing factors to BPR success using a framework that considers culture, structure, technology and resource. Eight Taiwanese case studies are used to explore issues contributing to, or impeding, successful process re-engineering in small firms. The analysis shows that BPR success is empowered by innovation, employee empowerment, top management commitment and strategic direction and is dependent upon customer relations, IS involvement and financial resources.
Original languageEnglish
Title of host publicationProceedings of the 14th European Conference on Information Systems, ECIS 2006
Pages14-26
Number of pages13
Volume5
Publication statusPublished - 2009
Event14th European Conference on Information Systems - Goteberg, Sweden
Duration: 12 Jun 200614 Jun 2006

Conference

Conference14th European Conference on Information Systems
CountrySweden
CityGoteberg
Period12/06/0614/06/06

Fingerprint

Business process re-engineering
Process reengineering
Small and medium-sized enterprises
Factors
Customer relations
Resources
Financial resources
Employee empowerment
Small firms
Management commitment
Top management
Innovation

Keywords

  • Engineering
  • Reengineering
  • Public relations

Cite this

Chang, J., Levy, M., & Powell, P. (2009). Process re-engineering success in small and medium sized enterprises. In Proceedings of the 14th European Conference on Information Systems, ECIS 2006 (Vol. 5, pp. 14-26)

Process re-engineering success in small and medium sized enterprises. / Chang, Jeffrey; Levy, Margi; Powell, Philip.

Proceedings of the 14th European Conference on Information Systems, ECIS 2006. Vol. 5 2009. p. 14-26.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Chang, J, Levy, M & Powell, P 2009, Process re-engineering success in small and medium sized enterprises. in Proceedings of the 14th European Conference on Information Systems, ECIS 2006. vol. 5, pp. 14-26, 14th European Conference on Information Systems, Goteberg, Sweden, 12/06/06.
Chang J, Levy M, Powell P. Process re-engineering success in small and medium sized enterprises. In Proceedings of the 14th European Conference on Information Systems, ECIS 2006. Vol. 5. 2009. p. 14-26
Chang, Jeffrey ; Levy, Margi ; Powell, Philip. / Process re-engineering success in small and medium sized enterprises. Proceedings of the 14th European Conference on Information Systems, ECIS 2006. Vol. 5 2009. pp. 14-26
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