Process re-engineering success in small and medium sized enterprises

Jeffrey Chang, Margi Levy, Philip Powell

Research output: Chapter or section in a book/report/conference proceedingChapter in a published conference proceeding

5 Citations (SciVal)


The factors that lead to business process re-engineering (BPR) success in small and medium-sized enterprises (SMEs) are not clearly understood. This article reviews the main contributing factors to BPR success using a framework that considers culture, structure, technology and resource. Eight Taiwanese case studies are used to explore issues contributing to, or impeding, successful process re-engineering in small firms. The analysis shows that BPR success is empowered by innovation, employee empowerment, top management commitment and strategic direction and is dependent upon customer relations, IS involvement and financial resources.
Original languageEnglish
Title of host publicationProceedings of the 14th European Conference on Information Systems, ECIS 2006
Number of pages13
Publication statusPublished - 2009
Event14th European Conference on Information Systems - Goteberg, Sweden
Duration: 12 Jun 200614 Jun 2006


Conference14th European Conference on Information Systems


  • Engineering
  • Reengineering
  • Public relations


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