Performance evaluation of public service through the 4 Cs of Best Value

Teslim Bukoye; Chima Mordi

Performance evaluation of public service through the 4 Cs of Best Value

Research output: Contribution to conference › Paper › peer-review

Abstract

We explore the contributions of the 4 Cs (Challenge, Compare, Consult and Compete) of Best Value as criteria in improving the performance of public sector services. This is a new approach in performance management in Nigeria and developing countries in Europe. The quantitative approach employed to consult stakeholders reveals stakeholder awareness of challenging the performance of public services: compares the performance of public services with relevant standards; and investigates the transparency of public service compliance with relevant standards. The research shows that the 4 Cs can be of value in Nigeria and developing countries through its use as an indicator for effective service delivery.

Original language	English
Publication status	Published - Sept 2013
Event	7th Conference of Performance Measurement and Management Control, European Institute for Advanced Studies Management - Barcelona Duration: 18 Sept 2013 → 20 Sept 2013

Conference

Conference	7th Conference of Performance Measurement and Management Control, European Institute for Advanced Studies Management
City	Barcelona
Period	18/09/13 → 20/09/13

Keywords

Performance
Best Value
Challenge
Compare
Consult
Compete
Public service

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https://www.eiasm.org/frontoffice/event_announcement.asp?event_id=903Licence: Unspecified

Cite this

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AB - We explore the contributions of the 4 Cs (Challenge, Compare, Consult and Compete) of Best Value as criteria in improving the performance of public sector services. This is a new approach in performance management in Nigeria and developing countries in Europe. The quantitative approach employed to consult stakeholders reveals stakeholder awareness of challenging the performance of public services: compares the performance of public services with relevant standards; and investigates the transparency of public service compliance with relevant standards. The research shows that the 4 Cs can be of value in Nigeria and developing countries through its use as an indicator for effective service delivery.

KW - Performance

KW - Best Value

KW - Challenge

KW - Compare

KW - Consult

KW - Compete

KW - Public service

M3 - Paper

T2 - 7th Conference of Performance Measurement and Management Control, European Institute for Advanced Studies Management

Y2 - 18 September 2013 through 20 September 2013

ER -

Performance evaluation of public service through the 4 Cs of Best Value

Abstract

Conference

Keywords

Access to Document

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Cite this