We explore the contributions of the 4 Cs (Challenge, Compare, Consult and Compete) of Best Value as criteria in improving the performance of public sector services. This is a new approach in performance management in Nigeria and developing countries in Europe. The quantitative approach employed to consult stakeholders reveals stakeholder awareness of challenging the performance of public services: compares the performance of public services with relevant standards; and investigates the transparency of public service compliance with relevant standards. The research shows that the 4 Cs can be of value in Nigeria and developing countries through its use as an indicator for effective service delivery.
|Publication status||Published - Sep 2013|
|Event||7th Conference of Performance Measurement and Management Control, European Institute for Advanced Studies Management - Barcelona|
Duration: 18 Sep 2013 → 20 Sep 2013
|Conference||7th Conference of Performance Measurement and Management Control, European Institute for Advanced Studies Management|
|Period||18/09/13 → 20/09/13|
- Best Value
- Public service