Passing the Buck vs. Sharing Responsibility: The Roles of Government, Firms and Consumers in Marketplace Risks during COVID-19

Aya Aboelenien; Zeynep Arsel; Charles Cho

doi:10.1086/711733

Passing the Buck vs. Sharing Responsibility: The Roles of Government, Firms and Consumers in Marketplace Risks during COVID-19

Aya Aboelenien, Zeynep Arsel, Charles Cho

Research output: Contribution to journal › Article › peer-review

15 Citations (SciVal)

21 Downloads (Pure)

Abstract

COVID-19 brought a high degree of disruption for society, ﬁrms, and consumers. Retail, grocery, and food services have been particularly affected as they were expected to maintain their operations while mitigating market-place risks. Furthermore, epistemic uncertainty arising from the frequent and shifting scientiﬁc and lay knowledge on the virus required agile responsibilization of market actors. Using Canadian policy-maker, ﬁrm, and consumer communication data, our article maps the unfolding of the risk perceptions in the marketplace and highlights the strategies implemented by policy makers and ﬁrms in responsibilizing different market actors against risk. Our work contributes to the responsibilization literature and provides insights for managers and policy makers regarding compliance with health and safety guidelines.

Original language	English
Pages (from-to)	149-158
Number of pages	10
Journal	Journal of the Association for Consumer Research
Volume	6
Issue number	1
Early online date	14 Dec 2020
DOIs	https://doi.org/10.1086/711733
Publication status	Published - 31 Jan 2021

Funding

Zeynep Arsel acknowledges the financial support provided by the Social Sciences and Humanities Research Council of Canada. Charles Cho acknowledges the financial support provided by the Erivan K. Haub Chair in Business & Sustainability at the Schulich School of Business. Aboelenien and Arsel contributed equally to this work. We would like to thank Annabelle Chan, Sarah Herchet, Lily Hosny, and Ghalia Shamayleh for their research assistance.

Access to Document

10.1086/711733

Passing the Buck vs. Sharing Responsibility (accepted author manuscript)Accepted author manuscript, 509 KBLicence: CC BY-NC

Cite this

@article{fdda621dec674e10bbafa47df41d269f,

title = "Passing the Buck vs. Sharing Responsibility: The Roles of Government, Firms and Consumers in Marketplace Risks during COVID-19",

abstract = "COVID-19 brought a high degree of disruption for society, ﬁrms, and consumers. Retail, grocery, and food services have been particularly affected as they were expected to maintain their operations while mitigating market-place risks. Furthermore, epistemic uncertainty arising from the frequent and shifting scientiﬁc and lay knowledge on the virus required agile responsibilization of market actors. Using Canadian policy-maker, ﬁrm, and consumer communication data, our article maps the unfolding of the risk perceptions in the marketplace and highlights the strategies implemented by policy makers and ﬁrms in responsibilizing different market actors against risk. Our work contributes to the responsibilization literature and provides insights for managers and policy makers regarding compliance with health and safety guidelines.",

author = "Aya Aboelenien and Zeynep Arsel and Charles Cho",

year = "2021",

month = jan,

day = "31",

doi = "10.1086/711733",

language = "English",

volume = "6",

pages = "149--158",

journal = "Journal of the Association for Consumer Research",

issn = "2378-1815",

publisher = "University of Chicago Press",

number = "1",

}

TY - JOUR

T1 - Passing the Buck vs. Sharing Responsibility

T2 - The Roles of Government, Firms and Consumers in Marketplace Risks during COVID-19

AU - Aboelenien, Aya

AU - Arsel, Zeynep

AU - Cho, Charles

PY - 2021/1/31

Y1 - 2021/1/31

N2 - COVID-19 brought a high degree of disruption for society, ﬁrms, and consumers. Retail, grocery, and food services have been particularly affected as they were expected to maintain their operations while mitigating market-place risks. Furthermore, epistemic uncertainty arising from the frequent and shifting scientiﬁc and lay knowledge on the virus required agile responsibilization of market actors. Using Canadian policy-maker, ﬁrm, and consumer communication data, our article maps the unfolding of the risk perceptions in the marketplace and highlights the strategies implemented by policy makers and ﬁrms in responsibilizing different market actors against risk. Our work contributes to the responsibilization literature and provides insights for managers and policy makers regarding compliance with health and safety guidelines.

AB - COVID-19 brought a high degree of disruption for society, ﬁrms, and consumers. Retail, grocery, and food services have been particularly affected as they were expected to maintain their operations while mitigating market-place risks. Furthermore, epistemic uncertainty arising from the frequent and shifting scientiﬁc and lay knowledge on the virus required agile responsibilization of market actors. Using Canadian policy-maker, ﬁrm, and consumer communication data, our article maps the unfolding of the risk perceptions in the marketplace and highlights the strategies implemented by policy makers and ﬁrms in responsibilizing different market actors against risk. Our work contributes to the responsibilization literature and provides insights for managers and policy makers regarding compliance with health and safety guidelines.

UR - http://dx.doi.org/10.1086/711733

U2 - 10.1086/711733

DO - 10.1086/711733

M3 - Article

SN - 2378-1815

VL - 6

SP - 149

EP - 158

JO - Journal of the Association for Consumer Research

JF - Journal of the Association for Consumer Research

IS - 1

ER -

Passing the Buck vs. Sharing Responsibility: The Roles of Government, Firms and Consumers in Marketplace Risks during COVID-19

Abstract

Funding

Access to Document

Other files and links

Fingerprint

Cite this