Passing the Buck vs. Sharing Responsibility: The Roles of Government, Firms and Consumers in Marketplace Risks during COVID-19

Aya Aboelenien, Zeynep Arsel, Charles Cho

Research output: Contribution to journalArticlepeer-review

14 Citations (SciVal)
2 Downloads (Pure)

Abstract

COVID-19 brought a high degree of disruption for society, firms, and consumers. Retail, grocery, and food services have been particularly affected as they were expected to maintain their operations while mitigating market-place risks. Furthermore, epistemic uncertainty arising from the frequent and shifting scientific and lay knowledge on the virus required agile responsibilization of market actors. Using Canadian policy-maker, firm, and consumer communication data, our article maps the unfolding of the risk perceptions in the marketplace and highlights the strategies implemented by policy makers and firms in responsibilizing different market actors against risk. Our work contributes to the responsibilization literature and provides insights for managers and policy makers regarding compliance with health and safety guidelines.
Original languageEnglish
Pages (from-to)149-158
Number of pages10
JournalJournal of the Association for Consumer Research
Volume6
Issue number1
Early online date14 Dec 2020
DOIs
Publication statusPublished - 31 Jan 2021

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