Abstract
A case study of a telebanking information system located within a Portuguese bank is described and analyzed. Our findings show that while the system supports the operators' work practice in routine situations, it fails to do so when the work flow is disrupted. More specifically, the system proves to be durable so long as it is sustained by organizational back ups (both formal and informal). The paper concludes with the implications of these findings for the theory and practice of information systems' design.
| Original language | English |
|---|---|
| Pages (from-to) | 273 |
| Number of pages | 1 |
| Journal | Proceedings of the Hawaii International Conference on System Sciences |
| Publication status | Published - 8 Jan 1999 |
| Event | Proceedings of the 1999 32nd Annual Hawaii International Conference on System Sciences, HICSS-32 - Maui, HI, USA Duration: 5 Jan 1999 → 8 Jan 1999 |
ASJC Scopus subject areas
- General Computer Science