Organizational back ups: Reconfiguring technology in a telemediated environment

Manuela Faia-Correia, Gerardo Patriotta, Martin Brigham, J. Martin Corbett

Research output: Contribution to journalConference articlepeer-review

1 Citation (SciVal)

Abstract

A case study of a telebanking information system located within a Portuguese bank is described and analyzed. Our findings show that while the system supports the operators' work practice in routine situations, it fails to do so when the work flow is disrupted. More specifically, the system proves to be durable so long as it is sustained by organizational back ups (both formal and informal). The paper concludes with the implications of these findings for the theory and practice of information systems' design.

Original languageEnglish
Pages (from-to)273
Number of pages1
JournalProceedings of the Hawaii International Conference on System Sciences
Publication statusPublished - 8 Jan 1999
EventProceedings of the 1999 32nd Annual Hawaii International Conference on System Sciences, HICSS-32 - Maui, HI, USA
Duration: 5 Jan 19998 Jan 1999

ASJC Scopus subject areas

  • Computer Science(all)

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