Orchestrating Supply Networks to Deliver Service Performance

Tejasav Kalra; Kurt Roehrich; Brian Squire; Andrew Davies

Orchestrating Supply Networks to Deliver Service Performance

Tejasav Kalra, Kurt Roehrich, Brian Squire, Andrew Davies

University College London

Research output: Contribution to conference › Paper › peer-review

Abstract

This study explores how a client firm orchestrates its service supply networks (SSN). Specifically, we link ex-ante and ex-post governance of SSNs with performance. A study of a client's SSNs reveals that task complexity influences ex-ante governance choice. Furthermore, the degree of ex-post coordination has inverted-U effect on service performance.

Original language	English
Publication status	Published - 4 Sept 2019
Event	POMS 2019 - Brighton Duration: 2 Sept 2019 → 4 Sept 2019 https://www.poms2019.com/registration

Conference

Conference	POMS 2019
Abbreviated title	POMS 2019
City	Brighton
Period	2/09/19 → 4/09/19
Internet address	https://www.poms2019.com/registration

Cite this

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title = "Orchestrating Supply Networks to Deliver Service Performance",

abstract = "This study explores how a client firm orchestrates its service supply networks (SSN). Specifically, we link ex-ante and ex-post governance of SSNs with performance. A study of a client's SSNs reveals that task complexity influences ex-ante governance choice. Furthermore, the degree of ex-post coordination has inverted-U effect on service performance.",

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AU - Kalra, Tejasav

AU - Roehrich, Kurt

AU - Squire, Brian

AU - Davies, Andrew

PY - 2019/9/4

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N2 - This study explores how a client firm orchestrates its service supply networks (SSN). Specifically, we link ex-ante and ex-post governance of SSNs with performance. A study of a client's SSNs reveals that task complexity influences ex-ante governance choice. Furthermore, the degree of ex-post coordination has inverted-U effect on service performance.

AB - This study explores how a client firm orchestrates its service supply networks (SSN). Specifically, we link ex-ante and ex-post governance of SSNs with performance. A study of a client's SSNs reveals that task complexity influences ex-ante governance choice. Furthermore, the degree of ex-post coordination has inverted-U effect on service performance.

M3 - Paper

T2 - POMS 2019

Y2 - 2 September 2019 through 4 September 2019

ER -

Orchestrating Supply Networks to Deliver Service Performance

Abstract

Conference

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