This study explores how a client firm orchestrates its service supply networks (SSN). Specifically, we link ex-ante and ex-post governance of SSNs with performance. A study of a client's SSNs reveals that task complexity influences ex-ante governance choice. Furthermore, the degree of ex-post coordination has inverted-U effect on service performance.
|Publication status||Published - 4 Sep 2019|
|Event||POMS 2019 - Brighton|
Duration: 2 Sep 2019 → 4 Sep 2019
|Abbreviated title||POMS 2019|
|Period||2/09/19 → 4/09/19|