Orchestrating Supply Networks to Deliver Service Performance

Research output: Contribution to conferencePaper


This study explores how a client firm orchestrates its service supply networks (SSN). Specifically, we link ex-ante and ex-post governance of SSNs with performance. A study of a client's SSNs reveals that task complexity influences ex-ante governance choice. Furthermore, the degree of ex-post coordination has inverted-U effect on service performance.
Original languageEnglish
Publication statusPublished - 4 Sep 2019
EventPOMS 2019 - Brighton
Duration: 2 Sep 20194 Sep 2019


ConferencePOMS 2019
Abbreviated titlePOMS 2019
Internet address

Cite this

Kalra, T., Roehrich, K., Squire, B., & Davies, A. (2019). Orchestrating Supply Networks to Deliver Service Performance. Paper presented at POMS 2019, Brighton, .