On the Benefit of Mixing Varied Professional Skills to Better Handle Improvisation Phases in Crisis Management: A Qualitative Survey Conducted in Geneva and Valais, Switzerland

Emmanuel Fragniere, Dimitri Konstantas, Jean Jaques Kohler

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Much research has been published on risk management, business continuity, crisis committees and resilience. There is not a day in the press when an event requiring crisis management is not reported. We have therefore taken an interest in the composition of a crisis team. To this end, we conducted semi-directive interviews to understand what were the important elements in the composition of a crisis team to better manage the unexpected. It appears that experience takes precedence over the hierarchical level of the involved individuals. It even seems preferable not to involve or at least to limit the number of members of the upper management. Although our study shows the benefits of simulations, stress test scenarios, the composition of the crisis team has to be better integrated especially to take into account emerging risks such as cyberattacks where improvisation plays a crucial role.

Original languageEnglish
Title of host publication2019 4th International Conference on System Reliability and Safety, ICSRS 2019
PublisherIEEE
Pages474-478
Number of pages5
ISBN (Electronic)9781728147819
DOIs
Publication statusPublished - 22 Nov 2019
Event4th International Conference on System Reliability and Safety, ICSRS 2019 - Rome, Italy
Duration: 20 Nov 201922 Nov 2019

Publication series

Name2019 4th International Conference on System Reliability and Safety, ICSRS 2019

Conference

Conference4th International Conference on System Reliability and Safety, ICSRS 2019
CountryItaly
CityRome
Period20/11/1922/11/19

Keywords

  • Crisis committee members
  • Crisis management
  • Improvisation
  • Qualitative survey
  • Resilience

ASJC Scopus subject areas

  • Safety, Risk, Reliability and Quality
  • Computer Networks and Communications
  • Information Systems and Management
  • Control and Optimization

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