Offshore call centre work is breeding a new colonialism

Mehdi Boussebaa

Research output: Contribution to specialist publicationArticle

Abstract

The outsourcing of call-centre work to developing countries by Western companies has become a huge business. For many, it represents a positive force of globalisation, bringing not only cost benefits to the West but also employment and career opportunities to the developing world.
Original languageEnglish
Specialist publicationThe Conversation
Publication statusPublished - 21 Oct 2014

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