Modelling physical barriers to interorganisational system implementation success

Jane Fedorowicz, Ulric J Gelinas Jr, Janis L Gogan, M Lynne Markus, Catherine Usoff, Mickey Howard, Richard Vidgen

Research output: Contribution to journalArticlepeer-review

1 Citation (SciVal)


For interorganisational systems to provide benefits to all partner organisations typically requires well designed internal systems and processes and integration between enterprise systems and the IOS. Organisations frequently do not make these investments and the resulting physical implementation details, such as duplicated data storage, manual reentry of data and other workarounds, lead to less than optimal benefits. This paper describes an approach to modelling interorganisational business processes that can be used by process and system designers to diagnose and correct physical barriers to the success of interorganisational system. The modelling approach is illustrated with an example of an actual interorganisational system that exhibited less than optimal benefits owing to physical implementation barriers.
Original languageEnglish
Pages (from-to)365-388
Number of pages24
JournalInternational Journal of Information Technology and Management
Issue number4
Publication statusPublished - Sept 2010


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