Mining customer-related data to enhance home delivery in ecommerce: An experimental study

Shenle Pan, Yufei Han, Bin Qiao, Etta Grover-Silva, Vaggelis Giannikas

Research output: Contribution to conferencePaper

2 Citations (Scopus)

Abstract

In a B2C e-commerce environment, home delivery service refers to delivering goods from an e-retailer's storage point to a customer's home. High rate of failed delivery due to the customer's absence causes significant loss of logistics efficiency. This paper aims to study innovative solutions to the problem, such as data-related techniques. This paper proposes a methodological approach to use customer-related data to optimize home delivery. The idea is to estimate the attendance probability of a customer via mining his electricity consumption data, in order to improve the success rate of delivery and optimize transportation. Computational experiments reveal that the proposed approach could reduce the total distance from 3% to 20%, and theoretically increase the success rate around 18%-26%. Being an experimental study, this paper demonstrates the effectiveness of data-related techniques or data-based solutions in home delivery problem, and provides a methodological approach to this line of research.

Original languageEnglish
Publication statusPublished - 1 Jan 2016
Event6th International Conference on Information Systems, Logistics and Supply Chain, ILS 2016 - Bordeaux, France
Duration: 1 Jun 20164 Jun 2016

Conference

Conference6th International Conference on Information Systems, Logistics and Supply Chain, ILS 2016
CountryFrance
CityBordeaux
Period1/06/164/06/16

Keywords

  • Capacitated vehicle routing problem with time windows
  • City logistics
  • Data mining
  • Electricity consumption data
  • Home delivery

ASJC Scopus subject areas

  • Information Systems
  • Computer Science Applications
  • Software
  • Hardware and Architecture

Cite this

Pan, S., Han, Y., Qiao, B., Grover-Silva, E., & Giannikas, V. (2016). Mining customer-related data to enhance home delivery in ecommerce: An experimental study. Paper presented at 6th International Conference on Information Systems, Logistics and Supply Chain, ILS 2016, Bordeaux, France.