Mind the gap: an analysis of service provider vs customer perceptions of market orientation and its impact on satisfaction

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73 Citations (SciVal)

Original language	English
Pages (from-to)	197-219
Number of pages	23
Journal	European Journal of Marketing
Volume	37
Issue number	1
DOIs	https://doi.org/10.1108/03090560310454253
Publication status	Published - 2003

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title = "Mind the gap: an analysis of service provider vs customer perceptions of market orientation and its impact on satisfaction",

author = "Areti Krepapa and P Berthon and D Webb and L Pitt",

year = "2003",

doi = "10.1108/03090560310454253",

language = "English",

volume = "37",

pages = "197--219",

journal = "European Journal of Marketing",

publisher = "Emerald Publishing",

number = "1",

}

TY - JOUR

T1 - Mind the gap: an analysis of service provider vs customer perceptions of market orientation and its impact on satisfaction

AU - Krepapa, Areti

AU - Berthon, P

AU - Webb, D

AU - Pitt, L

PY - 2003

Y1 - 2003

U2 - 10.1108/03090560310454253

DO - 10.1108/03090560310454253

M3 - Article

VL - 37

SP - 197

EP - 219

JO - European Journal of Marketing

JF - European Journal of Marketing

IS - 1

ER -