Mind the gap: an analysis of service provider vs customer perceptions of market orientation and its impact on satisfaction

Areti Krepapa, P Berthon, D Webb, L Pitt

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)197-219
Number of pages23
JournalEuropean Journal of Marketing
Issue number1
Publication statusPublished - 2003

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