Abstract
This paper discusses the potential contribution of Henri Bergson’s philosophy to the theory and practice of service quality measurement. First, it summarises some of the theoretical developments within the field of service quality measurement and points to areas of controversy found within the extant publications. Then, it proposes that a greater appreciation of philosophy, in particular the writings of Henri Bergson, can help address the apparent inconsistencies and gaps observed in the literature. Finally, the paper offers suggestions regarding the potential implications of Bergson’s philosophy for the measurement of service quality in contemporary organisations.
| Original language | English |
|---|---|
| Pages (from-to) | 133-150 |
| Number of pages | 18 |
| Journal | Philosophy of Management |
| Volume | 6 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published - 30 Sept 2008 |
Keywords
- Control Chart
- Customer Perception
- Management Volume
- Memory Transl
- Service Quality
ASJC Scopus subject areas
- Business and International Management
- Strategy and Management
- Organizational Behavior and Human Resource Management
- Management of Technology and Innovation
- History and Philosophy of Science
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