Managing client, employee and customer: constrained strategic choice in the management of human resources in a commercial call centre

Research output: Chapter or section in a book/report/conference proceeding › Book chapter

2 Citations (SciVal)

Original language	English
Title of host publication	Call Centres and Human Resource Management
Editors	S. Deery, N. Kinnie
Place of Publication	London, U. K.
Publisher	Palgrave Macmillan
Pages	102-128
ISBN (Print)	9781403913043
DOIs	https://doi.org/10.1057/9780230288805_5
Publication status	Published - 2003

Access to Document

Research output: Chapter or section in a book/report/conference proceeding › Book chapter

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title = "Managing client, employee and customer: constrained strategic choice in the management of human resources in a commercial call centre",

author = "Nicholas Kinnie and Jon Parsons",

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editor = "S. Deery and N. Kinnie",

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AU - Parsons, Jon

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SN - 9781403913043

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BT - Call Centres and Human Resource Management

A2 - Deery, S.

A2 - Kinnie, N.

PB - Palgrave Macmillan

CY - London, U. K.

ER -