Managing client, employee and customer: constrained strategic choice in the management of human resources in a commercial call centre

Nicholas Kinnie, Jon Parsons

Research output: Chapter or section in a book/report/conference proceedingChapter or section

2 Citations (SciVal)
Original languageEnglish
Title of host publicationCall Centres and Human Resource Management
EditorsS. Deery, N. Kinnie
Place of PublicationLondon, U. K.
PublisherPalgrave Macmillan
ISBN (Print)9781403913043
Publication statusPublished - 2003

Cite this