Managing client, employee and customer: constrained strategic choice in the management of human resources in a commercial call centre

Nicholas Kinnie, Jon Parsons

Research output: Chapter in Book/Report/Conference proceedingChapter

2 Citations (Scopus)
Original languageEnglish
Title of host publicationCall Centres and Human Resource Management
EditorsS. Deery, N. Kinnie
Place of PublicationLondon, U. K.
PublisherPalgrave Macmillan
Pages102-128
ISBN (Print)9781403913043
Publication statusPublished - 2003

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