Managing client, employee and customer: constrained strategic choice in the management of human resources in a commercial call centre

Research output: Chapter or section in a book/report/conference proceeding › Chapter or section

2 Citations (SciVal)

Original language	English
Title of host publication	Call Centres and Human Resource Management
Editors	S. Deery, N. Kinnie
Place of Publication	London, U. K.
Publisher	Palgrave Macmillan
Pages	102-128
ISBN (Print)	9781403913043
Publication status	Published - 2003

Cite this

Research output: Chapter or section in a book/report/conference proceeding › Chapter or section

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title = "Managing client, employee and customer: constrained strategic choice in the management of human resources in a commercial call centre",

author = "Nicholas Kinnie and Jon Parsons",

year = "2003",

language = "English",

isbn = "9781403913043",

pages = "102--128",

editor = "S. Deery and N. Kinnie",

booktitle = "Call Centres and Human Resource Management",

publisher = "Palgrave Macmillan",

address = "UK United Kingdom",

}

TY - CHAP

T1 - Managing client, employee and customer

T2 - constrained strategic choice in the management of human resources in a commercial call centre

AU - Kinnie, Nicholas

AU - Parsons, Jon

PY - 2003

Y1 - 2003

UR - http://www.palgrave.com

M3 - Chapter or section

SN - 9781403913043

SP - 102

EP - 128

BT - Call Centres and Human Resource Management

A2 - Deery, S.

A2 - Kinnie, N.

PB - Palgrave Macmillan

CY - London, U. K.

ER -