Making sense of telebanking information systems: The role of organizational back ups

M. Faia-Correia; G. Patriotta; M. Brigham; J. M. Corbett

doi:10.1016/S0963-8687(99)00019-0

Making sense of telebanking information systems: The role of organizational back ups

M. Faia-Correia, G. Patriotta, M. Brigham, J. M. Corbett

Management

University of Warwick

Research output: Contribution to journal › Article › peer-review

4 Citations (SciVal)

Abstract

A case study of a telebanking information system located within a state-owned European bank is described and analysed. Findings indicate that while the information system supports the operators' work practice in routine situations, it fails to do so when the work flow is disrupted. The case demonstrates how a pervasive pattern of stability is achieved through a variety of back-up mechanisms enacted and improvised in the work setting. The paper concludes with the implications of these findings for the theory and practice of information systems design.

Original language	English
Pages (from-to)	143-156
Number of pages	14
Journal	Journal of Strategic Information Systems
Volume	8
Issue number	2
DOIs	https://doi.org/10.1016/S0963-8687(99)00019-0
Publication status	Published - Jun 1999

Funding

This research was funded by a grant from PRAXIS XXI/FCT.

Funders	Funder number
PRAXIS XXI
Fundação para a Ciência e a Tecnologia

Keywords

Back-up mechanisms
Information systems design
Telebanking unformation system

ASJC Scopus subject areas

Management Information Systems
Information Systems
Information Systems and Management

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10.1016/S0963-8687(99)00019-0

Cite this

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Making sense of telebanking information systems: The role of organizational back ups

Abstract

Funding

Keywords

ASJC Scopus subject areas

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