Issues and Agency: Postgraduate student and tutor experiences with written feedback

H S Sanchez, Katie Dunworth

Research output: Contribution to journalArticlepeer-review

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Abstract

This paper examines the issues which postgraduate students and tutors experienced as they engaged in receiving, providing and requesting feedback, aswell as the strategies which they adopted as they sought resolution of these issues. The study employed a case study approach, using data obtained from semi-structured and stimulated recall interviews with students and staff from three discipline areas at one university in the UK. The findings reinforce the conclusions that have been drawn in a number of previous studies in terms of the sources of dissatisfaction emerging from individual interactions and institutional practices. Additionally, however, the results expand on our current understanding of feedback and agency in higher education by illustrating how participants sought out imaginative solutions to the challenges they experienced, in order to enhance the effectiveness of the feedback process. The diversity of the strategies used provides evidence of student and tutor agency, and has implications for current feedback practices and future research in this area.
Original languageEnglish
Pages (from-to)456-470
Number of pages16
JournalAssessment and Evaluation in Higher Education
Volume40
Issue number3
Early online date27 May 2014
DOIs
Publication statusPublished - 2015

Bibliographical note

Hugo Santiago Sanchez is a lecturer at the Department of Education, University of Bath. He has worked as a language teacher, lecturer, teacher trainer and researcher in Argentina and the UK for over 17 years. His research, publications and professional work focus on teacher and student cognition, teacher education and development, teacher research and language awareness. He is a fellow of the Higher Education Academy.

Katie Dunworth works at the University of Bath, where she lectures and conducts research in the Department of Education. She has been involved in higher education for over 20 years, as a lecturer, researcher and academic administrator in Australia and the UK. A former co-editor of TESOL in Context and the English Australia Journal, her research interests include student
development in higher education and the internationalisation of higher education.

Keywords

  • feedback; perceived issues; coping strategies; agency.

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